From the Main Menu, Go to Leads -> Returns
![](https://leadspedia-uploads.s3-us-west-2.amazonaws.com/9ff0b5011708bd3eb275fa48db34cd3f.png)
This will take you to the Leads Returns Report.
![](https://leadspedia-uploads.s3-us-west-2.amazonaws.com/7ce5b079053b2ac5c9a480dab444e0ff.png)
Select the leads you want to approve to reject by clicking on the check box next to the lead.
Approving Returns:
From the Returns Report Toolbar, Click on Approve Returns...
You'll see a confirmation message window.
![](https://leadspedia-uploads.s3-us-west-2.amazonaws.com/9e6ee7d68280578e75a9fd459d68c1d9.png)
To confirm your returns, Click Yes.
Rejecting Returns:
From the Returns Report Toolbar, Click on Reject Returns...
The Reject Reason Window will open.
![](https://leadspedia-uploads.s3-us-west-2.amazonaws.com/6c99a4c9f7e980f6e732d5246dc19ae5.png)
Select the Reject Reason and Click Reject Returns.
Note: If there are no reject reasons in the drop down. You can add the Reject Reasons by going to
Settings -> Lists -> Lead Return Rejected Reasons.