You can override your system Return Reasons at the Vertical Level. To enable Vertical Return Reasons,
To enable Return Reasons at the Vertical Level, go to Settings -> Verticals.
Click on the Vertical Name to open the Vertical Window.
Go to Settings -> Returns.
![](https://leadspedia-uploads.s3-us-west-2.amazonaws.com/c47908e12ae172cefbef08ed4ee45e58.png)
Check the box Override global lead return and scrub reasons. Click on Return / Scrub Reasons button.