Managing Returns Settings

Call Routing Schedule is managed in the Contract Window. 

From the Main Menu, Click on Advertisers -> Contracts -> Contracts

Click on a Contract Name to open the Contract Window

From the Contract Menu, click on Settings -> Repeat & Returns.

Return Settings

Allow Returns: Wether you want to allow the advertiser to return calls from the advertiser portal. 

Auto Approve Returns: Wether you want to auto approve returns without reviewing them. 

Maximum Return Age: Number of days the call can be returned. (Example: 30 days allows the advertiser to return the call within 30 days)

Maximum Returns per Billing Cycle: Number of calls the advertiser can return per billing cycle.