This article walks you through creating a Call Routing Offer.
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Offers
Call Distribution Rules
This article walks you through how the call distribution works.
Call Routing Settings
This article walks you through the Call Routing Settings at the Offer Level.
Call Routing Contracts
This article walks you through the Call Routing Contracts at the Offer Level.
Creating a Ping Tree Calls Offer
This article gives a step by step guide for creating a Calls Ping Tree Offer.